The prime responsibility of the Sales Quality Department in Bristol is to ensure the documentation received from the Sales force complies with the Sales Quality Standards, and for ensuring the advice given is appropriate to the external customer needs. The unit is split into 4 areas, Multi Tied, MCOB (Mortgage Conduct of Business), IFA (Independent Financial Advice) and Quality. The team provides a high quality service, aiming to achieve maximum customer satisfaction by checking the advice given to customers by the sales force, ensuring all advice and documentation meets Financial Services Authority (FSA) regulatory and internal Compliance requirements on all issues covered by Conduct of Business (COB), Mortgage Conduct of Business (MCOB) and Insurance Conduct of Business (ICOB).
The successful applicant will be responsible for checking the documentation produced by the Multi Tied regulated sales force, to ensure that both client’s needs and regulatory standards are met. Raising queries as appropriate and ensuring that remedial action is taken to achieve a satisfactory resolution.
Key responsibilities include: dealing with enquiries from the sales force and other internal customers, achieving sufficient levels of quality and output, adhering to and understanding all technical changes and developments as they occur both internally and within the industry. Undertaking and passing any additional internal / external qualifications deemed necessary to undertake role in line with internal and external regulations.
This role would ideally suit an existing Paraplanner or advisor who wishes to move from a sales role.
For this role you will need to have:-
• You will need to have CFP or equivalent, and previous experience within Financial Services.
• Ideally you’ll have or be studying for the Diploma in Financial Planning.
• Ideally you’ll have or be studying for the Diploma in Financial Planning.
Salary is up to £25,000 plus excellent benefits
To apply for this position, please click here.
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